Driver Terms / Platform Agreement

Last Updated: 04/Sep/2026

This Agreement is between Blackwell Holdings B.V., doing business as Ridezee, and the individual driver and transportation company accepting it.

By creating a driver account, accessing the driver application, accepting trip requests and providing transportation arranged through Ridezee, the provider accepts this Agreement, the Privacy Policy, applicable market rules, fare schedules and safety requirements.

1. Ridezee’s Role

Unless market specific terms expressly state otherwise, Ridezee operates a technology platform connecting riders with local transportation providers.

The provider, not Ridezee, supplies the transportation service and controls the physical operation of the vehicle.

Ridezee may facilitate dispatch, communication, navigation, payments, support, safety tools and incident review.

Ridezee approval does not replace any legally required license, permit, inspection and insurance.

2. Provider Eligibility

Providers must:

• Have legal capacity to enter this Agreement.
• Meet the minimum age required for passenger transportation.
• Provide accurate identity, contact, photograph, banking, tax, driver credential, transportation permit, vehicle, inspection and insurance information.
• Keep all documents current.
• Immediately report expiration, suspension, restriction and revocation of a required authorization.
• Use only an individually approved account.
• Never sell, transfer, rent and share account access.

Ridezee may conduct identity, document, driving, reference, criminal history and safety verification where legally permitted and appropriate to the market.

Verification requirements vary by market and do not replace the provider’s legal responsibilities.

3. Local Authorization

Providers are responsible for every license, transportation permit, business registration, work authorization, airport authorization, port authorization and municipal approval required where transportation is provided.

Providers must comply with government fares, queue systems, service areas, airport rules, port rules, accessibility requirements and vehicle limits.

A market without formal taxi licensing may impose other transportation and business requirements.

4. Vehicles and Insurance

Providers must use only approved vehicles.

Vehicles must be legally registered, roadworthy, clean, suitable for passenger transportation and equipped with legally required safety equipment.

Provider and vehicle information must match the information displayed to the rider.

Providers must maintain every insurance policy required for compensated passenger transportation in the applicable market.

Any insurance Ridezee may arrange does not replace provider coverage unless written market terms expressly state otherwise.

5. Independent Business Relationship

The parties intend an independent business relationship, subject to mandatory applicable law and the actual circumstances.

Providers generally decide when to access the application and which requests to accept, subject to accepted trip obligations and local queue rules.

Ridezee does not promise trip volume, working hours, earnings, territory exclusivity and minimum payments.

Providers have no authority to bind Ridezee and make representations on Ridezee’s behalf.

Contract language does not override employment classification imposed by mandatory law.

6. Application License

Ridezee grants the provider a limited, revocable, nonexclusive and nontransferable license to use the driver application for approved transportation.

Providers must not copy, modify, reverse engineer, scrape, bypass and interfere with the application, security controls, dispatch, pricing and location systems.

Providers must maintain a compatible device, mobile data connection and required permissions while online.

The device must be mounted and operated lawfully. Providers must not handle the device while driving in violation of law.

7. Accepting and Completing Trips

After accepting a trip, providers must proceed toward pickup, communicate professionally and make reasonable efforts to locate the rider.

Cancellations require a legitimate safety, emergency, vehicle, rider conduct and operational reason.

Repeated avoidable cancellations, intentional delays and attempts to force riders to cancel may lead to review.

Providers must not refuse and manipulate trips based on a legally protected characteristic.

Providers must comply with applicable service animal and accessibility requirements.

Providers must not ask a rider to cancel, pay through an unauthorized method and move a Ridezee trip outside the platform to avoid disclosed requirements.

8. Fares, Fees and Payments

• Fares may use government tariffs, zones, time, distance, flat rates and another method permitted in the market.
• Providers may charge only amounts authorized by law, Ridezee and applicable market terms.
• Providers must not add undisclosed charges, inflate fares, alter routes to increase payment and demand gratuities.
• Rider facing Ridezee booking, convenience and service fees belong to Ridezee unless market terms state otherwise.
• Provider commissions and platform fees must be disclosed in applicable market terms.
• Ridezee and its payment providers may collect authorized trip payments.
• Ridezee may deduct agreed fees, refunds attributable to provider conduct, duplicate payments, chargebacks, legally required withholding and confirmed fraud adjustments.
• Providers will receive a reasonable method to question payment adjustments.
• Cash may be accepted only when authorized through the application and market rules.
• Ridezee does not retain complete payment card credentials.

9. Taxes and Expenses

Providers are responsible for their business expenses and applicable taxes, including income, turnover, payroll, permits and transportation related charges.

Ridezee may report, withhold and remit amounts when legally required.

10. Driver Conduct and Safety

Providers must:

• Act professionally, respectfully and lawfully.
• Follow traffic, passenger transportation, airport and port rules.
• Never drive while impaired by alcohol, illegal drugs, medication, exhaustion, illness and distraction.
• Avoid harassment, discrimination, threats, violence, sexual conduct, retaliation and unwanted contact.
• Avoid smoking and vaping during a trip.
• Avoid unauthorized passengers while providing a trip.
• Protect rider property.
• Report lost property through Ridezee.
• Follow lawful rider requests to end a trip at a reasonably safe location.
• Contact local emergency services when immediate assistance is needed.

Ridezee safety tools supplement professional judgment. They do not replace emergency services, insurance and safe vehicle operation.

11. Safety Audio Recording

• The Ridezee recording feature may be used only in approved markets, applications and devices.
• The rider’s phone presents and records the rider’s consent.
• The approved driver phone makes the recording.
• Consent is required separately for each trip.
• General acceptance of the Terms does not authorize recording.
• Drivers must confirm the consent status before activation.
• Drivers must clearly notify every occupant before recording begins.
• A booking rider cannot consent for another competent adult.
• If an adult occupant objects, recording must not begin.
• If consent is withdrawn, recording must stop as soon as reasonably practical and safe.
• Drivers must not pressure, penalize and retaliate against a rider who declines recording.
• Drivers must not hide recording indicators, bypass consent controls, start recording early and continue after the application indicates recording has stopped.
• Drivers must not download, copy, edit, livestream, publish, sell, share and privately retain Ridezee recordings.
• Drivers must not make a separate recording through personal equipment unless Ridezee has approved that use for the market and every legal requirement has been completed.
• Recordings may be reviewed for safety, complaints, fraud, insurance matters, legal claims and lawful government requests.
• Recordings are not intended for live monitoring.
• The feature does not contact emergency services.
• Drivers must report suspected incidents through Ridezee so relevant information can be preserved.

Failure to follow recording requirements may result in immediate suspension while the matter is reviewed.

12. Rider Information and Privacy

Providers may use rider information only to complete a trip, provide immediate support and satisfy legal obligations.

Providers must not:

• Retain and photograph rider information unnecessarily.
• Contact a rider after a trip except through an authorized Ridezee function for a legitimate trip matter.
• Use rider information for marketing, personal relationships, social media, surveillance and harassment.
• Sell, publish and share rider information.
• Post rider conversations, photographs and trip details.

Providers must maintain device security and report suspected unauthorized access.

These obligations continue after the provider’s account closes.

13. Incidents and Investigations

Providers must promptly report:

• Collisions and injuries.
• Medical events.
• Threats and violence.
• Sexual misconduct allegations.
• Police contact connected with a trip.
• Vehicle damage affecting safety.
• Unauthorized account access.
• Serious rider complaints.

Providers must preserve relevant trip records, communications, recordings, photographs, vehicle information and insurance documents.

14. Ratings and Service Quality

Riders may submit ratings and complaints.

Ridezee may review ratings, trip information, complaints and safety reports when determining continued platform access.

Serious safety reports may result in temporary suspension while reviewed.

15. Fraud and Prohibited Activities

Providers must not:

• Create false trips.
• Manipulate location, time and distance.
• Inflate fares.
• Collude with riders.
• Misuse promotions.
• Create duplicate accounts.
• Process unauthorized payments.
• Falsify documents.
• Impersonate another driver.
• Interfere with dispatch and security systems.
• Use Ridezee for trafficking, smuggling, illegal goods, money laundering and unlawful activity.

16. Intellectual Property and Confidentiality

Ridezee owns and licenses the platform, software, content, designs, databases, trademarks and logos.

Providers may use Ridezee branding only as instructed while authorized.

Nonpublic security information, business information, rider information, driver information, incident information and recordings must remain confidential.

17. Suspension and Termination

Ridezee may immediately suspend access when reasonably necessary to address:

• Safety risks.
• Suspected fraud.
• Expired documents.
• Unauthorized account use.
• Serious misconduct.
• Legal compliance.
• Interference with an investigation.

Ridezee may terminate access for material breach, unlawful conduct, failure to maintain eligibility and conduct creating substantial risk.

Where practical and lawful, Ridezee will provide notice and a reasonable opportunity to submit relevant information.

18. Disclaimers

To the fullest extent permitted by law:

• The driver application is provided on an available basis.
• Trip demand, earnings, rider conduct, payment success, network availability and uninterrupted operation are not promised.
• Ridezee is not an insurer.
• Providers remain responsible for transportation, vehicle operation, professional judgment and required insurance.
• Mandatory legal duties remain unaffected.

19. Limitation of Liability

To the fullest extent permitted by law:

• Ridezee is not liable for indirect, incidental, special, exemplary, punitive and consequential damages.
• Ridezee’s total liability to a provider will not exceed the greater of US $100 and the platform fees paid by that provider during the six months preceding the event giving rise to the claim.
• This limitation does not apply to fraud, willful misconduct, gross negligence and another liability that applicable law does not permit Ridezee to limit.

20. Indemnification

To the fullest extent permitted by law, the provider is responsible for third party claims and reasonable legal costs arising from:

• Transportation and vehicle operation.
• Collision, injury and property damage caused by the provider.
• Breach of this Agreement and applicable law.
• Failure to maintain permits, insurance and tax compliance.
• Misuse of rider information, recordings and Ridezee technology.
• Fraud, negligence and misconduct.

This responsibility does not apply to the extent a claim was caused by Ridezee’s gross negligence, willful misconduct and violation of law.

21. Governing Law and Disputes

• Complaints should first be submitted to info@ridezee.com.
• This Agreement is governed by the laws of Sint Maarten.
• Mandatory transportation, privacy, insurance, employment classification and public safety laws applicable to the market remain controlling.
• Subject to mandatory applicable law, the courts of Sint Maarten have exclusive jurisdiction.

22. Changes and General Terms

Ridezee may update this Agreement to reflect legal, safety, technical and operational changes.

Material changes will receive any notice and affirmative acceptance required by law.

Market specific terms supplement this Agreement and control local operational requirements.

If a provision is unenforceable, it will be limited to the minimum extent necessary. Remaining provisions continue.

23. Contact

Blackwell Holdings B.V.

Doing Business as Ridezee

68 Welfare Road, Unit 307
Puerta Del Sol
Simpson Bay, Sint Maarten

Email: info@ridezee.com